Terms of Service

Last Updated: August 11, 2026

Welcome to ZOHSAN ALAN. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before placing an order.

1. General

ZOHSAN ALAN is an online fragrance and perfume store operating in Pakistan. We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

By using our website, you confirm that you are legally capable of entering into a purchase agreement.

2. Products & Product Information

We make every effort to ensure that product names, descriptions, images, prices, sizes, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.

• Fragrance performance and longevity may vary from person to person.

• Product availability may change without prior notice.

• We reserve the right to correct any errors in product information or pricing.

3. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

We reserve the right to:

• Accept or decline an order.

• Cancel an order due to incorrect pricing, product availability, technical issues, or suspicious/fraudulent activity.

• Contact you to verify your order before dispatch.

An order is considered confirmed once it has been accepted by ZOHSAN ALAN.

4. Pricing & Payments

All prices displayed on our website are in Pakistani Rupees (PKR) unless stated otherwise.

We may offer different payment methods, including Cash on Delivery (COD) and available online payment methods.

ZOHSAN ALAN reserves the right to change product prices, discounts, or promotional offers at any time.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and notify the customer.

5. Cash on Delivery (COD)

For COD orders:

• Customers are required to provide accurate contact and delivery information.

• We may contact the customer to confirm the order before dispatch.

• Customers should ensure that someone is available to receive and pay for the order.

• Repeated refusal or failure to receive COD orders may result in restrictions on future COD orders.

6. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, please contact us as soon as possible using our available customer support channels.

7. Shipping & Delivery

We aim to dispatch confirmed orders within the estimated processing time displayed on our website.

Delivery times may vary depending on:

• Customer's location

• Courier service

• Weather conditions

• Public holidays

• Unexpected operational delays

Once an order has been handed over to the courier, delivery is subject to the courier company's delivery schedule.

ZOHSAN ALAN is not responsible for delays caused by circumstances beyond our reasonable control.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate:

• Full name

• Phone number

• Complete delivery address

• City

• Other information required for successful delivery

ZOHSAN ALAN is not responsible for failed or delayed delivery resulting from incorrect or incomplete information provided by the customer.

9. Returns & Exchanges

Returns and exchanges are subject to our Refund & Return Policy.

For hygiene and product-safety reasons, opened, used, sprayed, or tampered perfume products may not be eligible for return or exchange unless the product was received damaged, defective, or incorrect.

Customers should inspect their package upon delivery and contact us promptly if there is an issue.

10. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact ZOHSAN ALAN as soon as possible with relevant details and clear photographs/videos of the package and product.

We will review the issue and, where applicable, provide an appropriate resolution according to our Refund & Return Policy.

11. Promotions & Discounts

Promotional offers, discount codes, bundles, and special prices may have specific terms and validity periods.

ZOHSAN ALAN reserves the right to:

• Modify or end a promotion.

• Limit the use of promotional codes.

• Refuse promotional benefits in cases of misuse or suspected fraud.

Unless specifically stated, promotions cannot be combined with other offers.

12. Website Use

You agree not to:

• Use our website for unlawful purposes.

• Attempt to interfere with the website's operation or security.

• Copy, reproduce, or misuse our website content without permission.

• Submit false or misleading information.

• Attempt fraudulent transactions or unauthorized activities.

13. Intellectual Property

All content available on the ZOHSAN ALAN website, including but not limited to:

• Brand name

• Logo

• Product images

• Photography

• Graphics

• Website design

• Product descriptions

• Written content

is the property of ZOHSAN ALAN or its respective rights holders and may not be copied, reproduced, modified, or used commercially without prior written permission.

14. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, or other Shopify-supported services.

The use of these services may be subject to their own terms and policies.

ZOHSAN ALAN is not responsible for the independent policies or actions of third-party service providers.

15. Limitation of Liability

To the extent permitted by applicable law, ZOHSAN ALAN will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including courier delays, technical problems, service interruptions, or incorrect information provided by customers.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, policies, or applicable requirements.

The updated version will be posted on this page with the revised "Last Updated" date.

17. Contact Us

If you have any questions regarding these Terms of Service, your order, or our policies, please contact ZOHSAN ALAN through the contact information provided on our website.

ZOHSAN ALAN
Pakistan
Website: zohsanalan.com